Terms of service

Terms of Service

Welcome to rmsbeauty. By accessing or using our website located at https://shoprmsbeauty.shop, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

Order Processing and Shipping

All orders are subject to a processing time of 1-3 business days. After processing, shipments typically take 7-12 business days for delivery. Shipping fees are calculated and displayed at checkout based on your location and chosen shipping options.

Cancellation Policy

Orders may be canceled within 12 hours of placement. To request a cancellation, please contact our customer service team at trinhkieuoanh2235@gmail.com as soon as possible. After this window, cancellations may not be accepted.

Returns and Refunds

We accept returns within 14 days of receipt of your order. To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging.

Customers are responsible for return shipping costs unless the item is defective, damaged during shipping, or incorrect. In these cases, please contact our support team at trinhkieuoanh2235@gmail.com for return instructions and shipping assistance.

Once we receive and inspect your returned item, we will process your refund within 5-10 business days. Refunds will be credited to the original payment method used for the purchase.