Return & Refund Policy

Thank you for shopping with rmsbeauty (“we,” “us,” or “our”). We strive to provide you with the best products and service. Please read our Return & Refund Policy carefully to understand your rights and options when purchasing from our store at https://shoprmsbeauty.shop.

Order Processing and Shipping

Orders are typically processed within 1-3 business days. Shipping times usually range from 7 to 12 business days, depending on your location and shipping method selected at checkout.

Order Cancellations

You may cancel your order within 24 hours of placing it. To request a cancellation, please contact us promptly at trinhkieuoanh2235@gmail.com. After the 24-hour cancellation window, your order may already be processed or shipped, and cancellation may no longer be possible.

Returns

If you are not entirely satisfied with your purchase, you may return eligible items within 14 days of receiving your order.

• The item(s) must be unused, in their original condition, and returned with all original packaging and tags.
• To initiate a return, please contact us at trinhkieuoanh2235@gmail.com within 14 days of delivery to obtain return instructions.
• Customers are responsible for return shipping costs unless the product received is defective, damaged, or incorrect.

Refunds

Once we receive and inspect your returned item(s), we will notify you of the refund approval status. Refunds will be processed within 5-10 business days to your original payment method.

Please note:

• Shipping fees paid at checkout are non-refundable.
• Refunds may take additional time to appear on your account depending on your payment provider.

Damaged, Defective, or Incorrect Items

If you receive an item that is defective, damaged, or incorrect, please contact us immediately at trinhkieuoanh2235@gmail.com. We will provide instructions on how to return the item at no cost to you and arrange for a replacement or full refund.

Shipping Fees

Shipping fees are calculated and displayed at checkout based on your location and shipping method selected.

Contact Us

If you have any questions about your order, returns, or refunds, please reach out to our customer support at trinhkieuoanh2235@gmail.com. We are here to help.

Thank you for choosing rmsbeauty.